Initially launched as a test in 2005, and then officially opened for business the following year, Fast&Pro is a maintenance and sales service provided at several Renault Trucks dealerships. It supplies LCV customers with a personalised offering that covers the purchase, after-sales service and maintenance of their vehicles. The actual workshop is identified by specific signage and standards.
In 2009, 12 new centres were opened in Italy, the Netherlands and the United Kingdom. They have now become part of a network already operating in Spain, Belgium, the Czech Republic, Slovakia and Romania. France has so far inaugurated 13 new sites this year and there are more to come in December, which will bring the number of centres throughout Europe up to 80, confirming Renault Trucks Europe's ambition to have 250 Fast&Pro sites operating by the end of 2012.
Close-up on the latest site to be labelled in the United Kingdom
RH Commercial Vehicles, a Renault Trucks dealer established for 13 years in the Nottingham area (UK), has one of the latest workshops to be opened that complies with the strict and very specific criteria which define the Fast&Pro service. These include a dedicated workshop, personalised customer reception, specific technical facilities and staff training.
Nigel Baxter, the managing director of RH Commercial Vehicles explains: "Our dedicated workshop allows us to work with maximum efficiency on our customers' LCVs, reducing downtime to a minimum. This is important, since LCVs are not only a means of transport, but also our customers' workshop or workspace. Taking them off the road therefore disrupts their business and generates costs. To meet these demands we must be able to provide a service benefiting from expertise specifically geared to professionals. With Fast&Pro, which is dedicated to them, we are able to provide a swift and professional service that reduces the impact of vehicle downtime on their operating account. Tariffs are predetermined and competitive, without any complicated quotes or hidden costs.
This means that customers - whether they are tradesmen, building contractors or parcels service operators - can be confident of finding an area entirely dedicated to their vehicles when they go to a Fast&Pro workshop, offering quality and skills standards endorsed by Renault Trucks. Greeted by specialised staff during extended working hours, they are able to obtain advice on the purchase of LCVs, backed by swift and efficient after-sales service with fast turnaround provided by competent personnel specially trained to work on this type of vehicle. Furthermore, they will find specific services such as the use of a replacement vehicle if maintenance or repairs take longer to complete. These high quality services are to be found in all Fast&Pro workshops, whatever their size and wherever they may be located.