Renault Trucks has three major watchwords: ongoing product quality improvement, optimal service quality worldwide and smooth internal procedures for greater efficiency.
Improving product quality applies to all processes from vehicle design and manufacturing right through to delivery. The strategy is based on three foundations: safety, reliability and perceived quality. The Renault Trucks vehicle development process is precisely defined and subject to an ongoing quality control system.
Safety is a key element of product quality, guaranteed by a strict quality monitoring process at all stages of a truck’s life cycle, based on a safety management system backed by stringent audits carried out both on suppliers’ premises and in production sites.
Before any new model is launched, ‘pre-production’ vehicles are tested by customers under actual operating conditions and monitored by Renault Trucks technical teams. The quality of materials and finish on Renault Trucks vehicles are on a par with the norms of those of the automobile industry, and operators can count on the availability of certified Renault Trucks Approved Parts, a label synonymous with reliability, durability, productivity and safety.
No matter when a breakdown occurs or how serious it is, hauliers need a network they can rely on to get their vehicles back on the road as quickly as possible. Renault Trucks constantly checks that its customers are satisfied with regard to repair quality, spare parts availability and rapid breakdown assistance 24/7.
Mystery customers’ are sent to visit the workshops, assess repairers’ performance and help them identify areas requiring further improvement. Europe-wide ‘mystery customer’ audits are also organised amongst the various repairers.
Ongoing research into directions for improvement is a key element of progress in production quality within the Volvo Group. It is achieved by conducting benchmarking exercises to compare basic production units, outside companies, and competitors. Best practices are then tested, standardised and applied throughout the Volvo Production System at every level. Stringent change control and risk prevention measures are also taken to detect any new problems as they arise and solve them before users suffer any consequences.
Process optimisation enables performance to be improved, with the constant goal of satisfying customers and meeting the company’s strategic objectives. This ongoing improvement drive is validated by regularly reconfirmed ISO 9001 certification, and Renault Trucks encourages its suppliers to obtain ISO 9001 certification as well, to make sure its customers benefit from the same exacting quality standards throughout its vehicles’ production chain.