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Quality is at the very heart of Renault Trucks’ strategy, as demonstrated by the very high level of reliability and durability of its new generation of vehicles.
Quality improvement is a constant priority for Renault Trucks’ employees throughout the process, from design to delivery, focusing on three aspects: safety, reliability and perceived quality.
The Renault Trucks vehicle development process is defined very precisely and is subject to an ongoing quality control system, resulting in the best level of reliability on the market.
Prior to the official launch of new models, so called “pre-series” vehicles are tested under real-life conditions by customers. The purpose of this is to seek out problems which are inherent to new products and eliminate recurrent ones, thus improving product reliability and safety.
In their day-to-day business, Renault Trucks owners use vehicles with robust powertrains, scaled-to-task and offering the best technologies. Cab chassis are designed to be easily bodiable for optimal end-product quality. The haulier can count on the availability of Renault Trucks Approved Parts.
This big ambition in terms of quality naturally includes customer service quality. Renault Trucks constantly improves its 24-hour-per-day breakdown service (RT 24/24), the quality of workshop service and the availability of parts. So as to assess service quality, Renault Trucks constantly measures efficiency, in particular through customer satisfaction surveys and “mystery customer” audits. Improvement actions are then put in place to correct any shortcomings.
Thanks to the implementation and management of highly-demanding processes, Renault Trucks has adopted strategies that have turned it into a Quality Company. ISO 9001 version 2000 certification is the illustration of that. Furthermore, Renault Trucks encourages suppliers to be ISO 9001 and ISO 14001 certified so as to guarantee its own customers the same level of quality throughout their vehicles’ production process.
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